SUFFOLK CARE AWARDS 2018

2018 SUFFOLK CARE AWARDS 

THE SUFFOLK CARE AWARDS 2018

and the winners are…….!!!!!

PROMOTING DIGNITY AND RESPECT IN EVERYDAY LIFE

This award has been kindly sponsored by

Suffolk County Council

A culture that promotes innovative and creative ways of incorporating dignity and respect into all aspects of people’s lives.

WINNER

Sanctuary Supported Living
– Clover Court, Lowestoft

This supported living scheme has 20 self-contained flats for adults with a range of physical disabilities and was opened in January. The home has been designed to a very high specification. Hallways are wide enough to allow two large electric wheelchairs to pass with ease. Assistive technology has been built into the scheme, which allows tenants – irrespective of their physical disability and independence – to open their own flat front door, access the lifts, and control their own televisions and other electrical devices. This technology can also be linked to allow tenants to open their windows and to open and close their own curtains and blinds. Encouraging and enabling tenants to achieve new skills is having a remarkable effect. One family spoke about how they have seen a huge change in their daughter’s confidence and self-esteem, after having been very withdrawn at her previous home.


Highly commended

Baylham Care Centre
– Cardinal Healthcare Group, Ipswich

 


Highly commended

Mildenhall Lodge, Care UK, Mildenhall


FOOD AND CATERING

This award has been kindly sponsored by

Thomas Ridley Food Service

The judges are looking for an approach to nutrition and hydration that is thoughtful, innovative and achieves positive outcomes for all.

WINNER

Holmwood Care Ltd, Bungay

This is a long-established, family run care home. Visitors often comment that the dining room looks like a restaurant. When the décor was updated, residents were involved in the curtain choices and lay out. All residents have an individual food plan. At the top of each plan is a photo of the resident and each plan clearly shows their likes and dislikes, any allergies and a preferred portion size, and the plan is reviewed monthly. A dementia café is held once a month where anyone from the community can join residents for refreshments, cakes and biscuits. Food is sourced from local suppliers. Each mealtime is seen as an opportunity for social time and pleasure. Diners Club evenings are held regularly when the management team cook and serve a five-course menu with specially-selected wines. Food is not limited to the home. In the summer, the team produce picnics and treats to enjoy in the garden. Residents also enjoy fish and chips in paper from a local chip shop, which are often accompanied by a bottle of beer.


Highly commended

Fornham House Care Home, Bury St Edmunds


Highly commended

Sanctuary Supported Living – Montague Road Nursing Home, Felixstowe


END OF LIFE CARE

A positive approach to end of life planning that recognises the wishes of the individual and is person-centred.
This award has been kindly sponsored by

Suffolk Association of Independent Providers

WINNER

Glastonbury Court, Care UK, Bury St Edmunds

All the residents at Glastonbury Court are living with dementia. The home has end of life care plans, one looking at general wishes and needs, and one for final days, including things like whether the person would like to go to hospital or stay in the home, how they would like their room set-up, for example lighting and any music. The staff are also mindful that the care plan can change at any time, depending on the situation. The home has introduced a wishing wall and residents are encouraged to write their wish on a brick. The home will then try and make these wishes come true. The home has created a dedicated space for families and relatives called the Sunset Suite. It has a sofa bed, fridge, toiletries, tea and coffee-making facilities, music centre and is decorated in a calm way. Families are offered meals whilst staying there to enable them to remain close to their loved ones. Staff are offered one-to-one supervision within the first 24 hours following a death, with younger or less experienced staff being given extra support.


Highly commended

Cleves Place, Care UK, Haverhill


Highly commended

Holmwood Care Ltd, Bungay


INSPIRING LEADERS AND MANAGERS

This award has been kindly sponsored by

Christie & Co

A leader who is inspiring and motivational in their approach, demonstrating honesty and good communication skills so staff feel supported and empowered.

WINNER

Cheryl Milldown, Registered Manager, Primary Homecare – Cardinal Healthcare Group, Ipswich

A homecare agency which was set up 15 years ago and now has a team of more than 80 care workers providing a service for over 200 people in their own homes. The agency has been recognised as well led by the Care Quality Commission. Being short-staffed can add pressure on the team, so Cheryl involves the team in finding a solution rather than add to their work rotas. The agency employs many overseas staff and Cheryl has developed information packs over the years about the local community, supermarkets, how to apply for a bank account, national insurance number, registering with a GP and dentist, and bus timetables, which helps staff settle in. Cheryl was instrumental in introducing paying mileage and paid travel time, which has helped encourage new staff to join the agency. The judges said Cheryl “keeps the team together and runs a safe service with a loyal team”.


Highly commended

Katy Hughes, Registered Manager, Mildenhall Lodge, Care UK, Mildenhall


Highly commended

Sandra O’Grady, Registered Manager, Holmwood Care Ltd, Bungay


CULTURE, CREATIVITY AND ACTIVITIES

An organisation or service which has a positive and proven approach to using a range of activities creatively to achieve positive outcomes for those accessing the service.

WINNER

Thornbank – Greensleeves Care, Ipswich

Thornbank believes that activities can assist in combatting loneliness, helplessness and boredom, and activities are tailored to individual interests and wishes. The home’s Care Quality Commission report also recognised the home has a positive approach to activities. One example was a resident with advanced dementia who was living in a locked-in state for six months. Staff knew that music was important to her and, on Valentine’s Day, a singer serenaded her with the song “If You Were the Only Girl”. This broke through her locked-in state, with her immediately responding. She is now having conversations and has a really improved quality of life. Staff also sing to her, and she responds to individual attention. The home has a proactiveapproach to making activities a part of daily life, such as setting the table for meals, delivering post, and light household duties. Each member of staff takes responsibility for leading a club, anything from knitting to a men’s club.


Highly commended

Mildenhall Lodge, Care UK, Mildenhall


Highly commended

Mills Meadow, Care UK, Framlingham


EXCELLENT TRAINING

This award has been kindly sponsored by

Anglian Training

 

The training offered is underpinned by a good understanding and implementation of individual learning styles and varying outcomes. There is also evidence of good use of current practice and thinking.

WINNER

Christies Care Ltd, Saxmundham

This live-in care service recognises that having outstandingly-trained carers will improve its service to carers and clients and allow growth, despite competition. Its induction programme takes place over 11 days and is closely linked to the Care Certificate. There is also a two-day dementia awareness course. Because the organisation works across several local authorities and CCGs, there is an advantage of being able to tap into the developments in those areas and this is incorporated into training programmes. The organisation has thought long and hard about the best way to deliver a package of training support that enables and empowers carers to work intensively with customers.


Highly commended

Leading Lives, Ipswich


INNOVATIVE APPROACHES TO SERVICES FOR DEMENTIA

This award has been kindly sponsored by

East of England COOP & Ipswich Dementia Action Alliance

 

There is a demonstration of an understanding of individual needs, empathy and compassion.

WINNER

Gatehouse, Bury St Edmunds

Gatehouse dementia hub is a dedicated day service for those with dementia and their family carers, operating lunch clubs, memory cafes, peer support and offering signposting in partnership with other organisations. The main benefit of the hub is being able to access all types of services from different organisations, for all stages of dementia. The service has around 20 service users at any one time. It has strong links with the community. One example is the probation service, located in the same road. One probation officer gives up his time to play guitar for service users. One customer said: “Coming here means that we have been able to find out so much more from people who are genuinely interested and want to help you.” The hub provides activities such as music therapy, holistic therapies and education, and all the services focus on maintaining people’s independence and enable people to live at home for longer. The building has been designed with dementia-friendliness at its heart.


Highly commended

Prince George House, Care UK, Ipswich


Highly commended

Stradbroke Court Residential Home, Lowestoft


STUDENT PLACEMENT / APPRENTICESHIP

The placement is one which provides real opportunities for the development of students and the outcomes of the service, as well as the individual.

WINNER

Leading Lives, Ipswich

This well-established learning disability service provider has a very structured training department and back office support. Apprentices move around within the organisation to experience different areas of care and support work. Although not guaranteed, the organisation takes an approach of wanting to employ the apprentice once they have completed their training and as positions arise. Apprentices are offered additional training if they demonstrate an interest in a specific area. Two apprentices had high functioning autism but were able to complete their apprenticeship and qualification with mentorship and support from within the organisation. Both are now employed as full-time support workers and have been able to build empathetic relationships with people they themselves are now looking after.


Highly commended

Christies Care Ltd, Saxmundham


Highly commended

Cleves Place, Care UK, Haverhill


CARE SERVICE OF THE YEAR

This award has been kindly sponsored by

Suffolk County Council

A service that has delivered care and support over and above what would usually be expected and has made a positive contribution in supporting service users’ lives.

WINNER

Primary Homecare – Cardinal Healthcare Group, Ipswich

To assist independence is the main aim of the agency and to keep people as happy and safe as possible. The office coordinators have all been carers so know how the job works in the field. The staff team are very stable – most have been working in the agency for many years. The manager has been in post since the agency started and is passionate about care delivery. Feedback from clients are that the agency goes beyond the goals to make the life of the cared for person as positive as possible. One client who was not very mobile had the ambition of walking to a rock on the seafront. With input from care staff he made it and now has a photo proudly displayed on this wall. Another client whose life was his garden was unable to do anything because he could not bend down. The agency helped him organise a local firm to build raised beds in his garden, so he can tend his plants safely. After a training session on scams and frauds, one carer realised that one of her clients was being scammed and was able to inform the family and trading standards.


Highly commended

Baylham Care Centre – Cardinal Healthcare Group, Ipswich


Highly commended

Consensus, Redan Street, Ipswich


SPECIAL RECOGNITION AWARD

This award has been kindly sponsored by

Suffolk County Council

Applications for this award can only be made by users of care services or their relatives/friends. This category is designed to recognise an individual, or organisation, that has made a significant contribution to the sector or a team or one person that has not been recognised elsewhere.

There are two winners of this Award. They are:

WINNER – TEAM

Paul Mitchell and team – PNS Family Care Services Ltd, Bury St Edmunds

Paul and his team were nominated for being an excellent, caring team by a service user’s relative. This lady had severe dementia for almost three years and, after trying several other care companies with no success, they were recommended to PNS Family Care Services. The relative said that, even when their mum had to spend time in hospital on several occasions, one of the team was there by her side. The team was described as always wanting the best for her. The nominee said: “Due to the condition, mum was scared and anxious at first, however they calmed her down. Without them, God only knows what would have happened. They are simply the most excellent care company we have ever dealt with and we really hope that they receive the special recognition award which they fully deserve.”


WINNER – INDIVIDUAL

Sara Coleman – Prince of Wales House, Ipswich

Sara was nominated for the role she has played in reuniting a resident with her son, following years apart. The nominee, who visited the resident in a professional capacity, said Sara persevered in trying to locate the resident’s son. She was able to find him and informed him of his mother’s whereabouts. The nominee said: “Mother and son were reunited on Mothering Sunday this year. Tears were shed by all at the reunion. Sara supported the resident, who has dementia, to create a photo record of the reunion so that she can revisit this happy occasion. Sara plans to support the resident to maintain this relationship.”


© Care Development East and SAICP | Terms and Conditions

 

PRESS RELEASE…………………..February 2018

Launch of Suffolk Care Awards 2018
Hunt is now on for Suffolk’s best and innovative carers and care providers

Monday 19th February 2018 – The third year of the Suffolk Care Awards gets underway today with entries open to Suffolk’s social care workforce and care providers until 16th March.

Judges are looking for companies and individuals who go the extra mile to offer exemplary and innovative care. Anyone interested in entering can download an entry form online at www.suffolkcareawards.com

The Suffolk Care Awards 2018 were launched in Needham Market today with a celebratory reception including organisers and previous winners.

There are 10 Award categories again this year, focusing on a range of best care practices. As well as good care practice, categories include inspiring care leaders and managers and, once again this year, judges want Suffolk residents, who have experienced great care either for themselves or a relative, to nominate their carer or care provider for the Special Recognition Award.

Last year this award was won by Alexandra Keenan, a Support Worker from Consensus. She looks after a young man with special needs and the nomination came from his mother.

Alexandra said: “When I was told that I was put forward for the Special Recognition Award, I was taken aback. I go to work with the approach that I will try and make a difference today.

“What I try and do is to make the young man’s life happy and explain things to him. We have fun and a good laugh and try and make things enjoyable.”

About working in social care, she said: “It is a very challenging and stressful job, and it is very nice to be appreciated for the work that we do.”

The Awards are run by not-for-profit organisation The Suffolk Brokerage, and Suffolk Association of Independent Care Providers (SAICP).

A shortlist of category finalists will be announced in April after which verification visits are carried out during the summer culminating in an Awards night at Greshams in Ipswich, on October 4.

Entrants can enter as many categories as they want, and all awards are free to enter.

Award judges are care sector professionals from private and public sector organisations nationally and in Suffolk, including Suffolk County Council, the
NHS and Skills for Care.

Liz Taylor, Chair of The Suffolk Brokerage said: “The Awards are the highlight of the year for Suffolk’s care workers and companies. We are confident that this year’s Awards will produce some worthy winners.
“The Awards are about sharing their stories and giving people the chance to learn about examples of great care practice going on in Suffolk. There are many examples and unsung heroes who deserve to have their work recognised and rewarded. We look forward to hearing their stories.”

Hilary Gibbs, chair of SAICP 2017/18 added: “Providers are proud and keen to showcase the way their whole teams pull together to deliver the best possible. Carers are the people at the sharp end, doing a difficult job day and night and it is great to recognise these hard-working, wonderful people.”

This year’s Suffolk Care Awards categories are:

1. Promoting Dignity and Respect in Everyday Life: There is a culture that promotes innovative and creative ways of incorporating dignity and respect into all aspects of people’s lives.
2. Food and Catering: The judges are looking for an approach to nutrition and hydration that is thoughtful, innovative and achieves positive outcomes for all.
3. End of Life: The judges are looking for a positive approach to end of life planning that recognises the wishes of the individual and is person-centred.
4. Inspiring Leaders and Managers: The judges are looking for a leader who is inspiring and motivational in their approach, demonstrating honesty and good communication skills so staff feel supported and empowered.
5. Culture, Creativity and Activities: The judges are looking for an
organisation/service which has a positive and proven approach to using a range of activities creatively to achieve positive outcomes for those accessing the service.
6. Excellent Training: The training offered is underpinned by a good understanding and implementation of individual learning styles and varying outcomes. There is also evidence of good use of current practice and thinking.
7. Innovative Approaches to Services for Dementia: There is a demonstration of an understanding of individual needs, empathy and compassion.
8. Student Placement/Apprenticeship: The placement is one which provides real opportunities for the development of students and the outcomes of the service as well as the individual.
9. Care Service of the Year: The judges are looking for a service that has delivered care and support over what would usually be expected and has made a positive contribution to services users’ lives.
10. Special Recognition Award: Applications for this award can only be made by users of care services or their relatives/friends. This category is designed to recognise an individual, or organisation, that has made a significant contribution to the sector or a team or one person that has not been recognised elsewhere.

For further information, please contact:

Louise Whitley
Workforce Development Manager
Suffolk Brokerage
Telephone: 01449 720400
Mobile: 07483 124628
louise.whitley@suffolkbrokerage.co.uk

 

SAICP – for all correspondence please email :
moira@industrious-kaleidescope.flywheelsites.com or visit the Association web site www.saicp.org.uk
“GIVING A VOICE TO INDEPENDENT CARE PROVIDERS IN SUFFOLK”